Refund policy

Online purchases have a 7-day return for refund policy, which means you have 7 days after purchase to request a return for a refund. We have a backup option of in-store credit for items returned within 8-30 days of purchase-this judgement will be made at the discretion of a manager. 

In-store purchases abide by the posted return policies and as indicated on your printed receipts.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused (and in the case of personal care products, unopened), with tags attached, and in its original packaging. You’ll also need the receipt.

Easiest return method: Bring the item in question (with its receipt) back to our store and let us help you from there. If you cannot come into the store (which we understand), you will need to contact us to start the return before shipping it back to us.

To start a return, you can contact us at [email protected]. If your return is accepted, we’ll send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at [email protected].

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food or candy), non-stock products (such as special orders or personalized items), and personal care products (such as lotions) once they have been opened. Items from our in-store Layaway program are not returnable. Holiday items are not returnable after the holiday in question (ex: Halloween themed items are not returnable after Halloween). Vintage and Estate items from our in-store vintage areas are not eligible for return. 

Unfortunately, we cannot accept returns on clearance items or gift cards.

In-store purchases will abide by the posted return policies at the check out register and as stated on the printed receipts.

Exchanges/Store Credits 
The simplest online way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.  If your return resulted in a store credit, we will contact you with the details on how to proceed when we authorize it's return.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Return Shipping
Customers are responsible for the shipment of returns to the store and any shipping charges on items to be exchanged.